Frequently Asked Questions
Everything you need to know about our artisanal pretzels.
How do you ensure the pretzels stay fresh during shipping?
All our pretzels are baked to order and immediately vacuum-sealed to lock in moisture and flavor before being shipped in insulated packaging.
What is the shelf life of your pretzels?
Our soft pretzels stay fresh for 2-3 days at room temperature, up to a week in the refrigerator, or up to 3 months if kept frozen.
Do you offer vegan or gluten-free options?
Yes, we offer a dedicated line of vegan-friendly pretzels and are currently developing a certified gluten-free recipe to ensure everyone can enjoy our snacks.
How should I reheat my pretzels for the best taste?
For that oven-fresh crunch, we recommend heating them in a conventional oven at 350°F (175°C) for 3-5 minutes or until warm.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Can I place a bulk order for events or corporate gifting?
Absolutely! We offer tiered pricing for large orders and custom packaging options for weddings, parties, and corporate events. Please contact our events team for a quote.